FREE AU SHIPPING FOR ORDERS OVER $60
Our Bras

How do I know what size I am?

At Rose & Thorne we are big believers in getting fitted properly but we're also aware that this isn't always possible. If you're based in Auckland, see below for more information on how to get a personal fitting.

For those outside of Auckland, we offer a variety of online tools to help you find your perfect fit.

Where can I get a Rose & Thorne fitting?

We have trained bra gurus in our Drury outlet store. Pop in any time during opening hours for a personalised fit consultation.

What are Rose & Thorne's shapes?

Rose & Thorne created five iconic shapes to serve women's differing needs. These shapes came about through dedicated research and testing on real women, combined with decades of experience in the lingerie industry. Each shape serves a different purpose, and these five shapes are not going to change. So once you've found the ones that work for you, you can buy bra after bra without ever having to try them on again. Lingerie shopping has never been easier.

What is Forgiving Fit™ Technology?

Forgiving Fit™ is about making your life easier and much more comfortable. At Rose & Thorne, we know that many women wear the wrong size bra. And even if you do get that right, the female form is constantly fluctuating. With that in mind, we created Forgiving Fit™ Technology, a way to ensure that you're comfortable and supported all the time. Even if you're not entirely sure what to look for in a bra, or what your perfect size is, Forgiving Fit™ means that your bras will be comfortable even if you're a size out. See more about Forgiving Fit™ here

Are all of your products on the website?

The majority of our product is online, apart from a few ends of line that can be found at our outlet store.

Can I buy Rose & Thorne in store?

Of course! Rose & Thorne is currently sold at The Warehouse throughout New Zealand and Rivers in Australia. We also have an outlet store in Drury, which is available for personal fittings by our trained Bra Gurus. Visit our store locator or the exact locations of your nearest stockist.

When will you stock more of my favourite bra?

Generally, when an item sells out we don't re-stock it. Our bra shapes don't change so if you know your shape and size you'll still get the comfortable fit you love, in a fantastic new design or colour. Some of our most popular designs may be re-run in the future, so if there is a specific design, style or colour you love, email us and let us know.

Rose & Thorne

What is Rose & Thorne's background?

Rose & Thorne was founded in 2011 by Stefan Preston and Sue Dunmore, Bendon's former CEO and Head of Design respectively. After leading Bendon's expansion into Europe, North America and the Middle East, they saw an opportunity to create a lingerie experience unlike any other.

Rose & Thorne is lingerie made simple. When we started this label, we knew that buying bras could be costly, time consuming and often uncomfortable for many women. So we set out to change the entire lingerie experience. Our bras give women of all shapes and sizes the comfort and style they deserve at a price they can afford.

Where can I get a Rose & Thorne fitting?

We have trained bra gurus in our Drury outlet store. Pop in any time during opening hours for a personalised fit consultation.

How do I keep up to date with Rose & Thorne?

You can find us on Instagram and Facebook where we run monthly giveaways, release the first look at new designs and love connecting with our customers. You can also sign up to our monthly newsletter at the very bottom of this page to get special deals and first looks straight to your inbox.

Orders

Can I make an online payment?

You can order with Visa or Mastercard on our website. We don't currently have an online banking payment option.

Is it safe to order online?

Yes, we are committed to ensuring that all of your information is secure. Our website is 100% http secured.  We are hosted by Amazon Web Services (Sydney) who are PCI-DSS compliant. For more information, check out their website.

We take your privacy seriously! We do not store your credit card details (only tokens) and we do not share any of your personal information with any third parties. A third party, DPS (our payment providers) securely store credit card numbers if you choose to save them. For more about our privacy policy click here.

Have you received my order?

We'll send an order confirmation email to you after every order, please double check all your details and if there are any errors please email us so that we can correct them. If you haven't received a confirmation within 24 hours of placing your order check your junk folder and that we have your correct email address. If all else fails, email us and we'll look into it for you.

Delivery

Do you ship internationally?

We currently ship to:  Austria, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, USA and Vietnam.

If you are purchasing Rose & Thorne products from outside of New Zealand, please be aware of any import taxes that may be charged on delivery. These vary from country to country and are not covered by Rose & Thorne or our shipping providers.

Will you deliver to my PO Box?

No, sorry. We require physical addresses, as a signature is required on delivery.

So, I need to sign for my order?

Yes, we recommend that you provide an address where someone will be available to sign for your goodies. If nobody is there we'll leave a card so that you can arrange redelivery or collection.

How can I track my order?

If your order is going to Australia or New Zealand you'll receive an automatic email that includes your tracking reference. We don't offer tracking for those of you who are further afield. (You'll just get excited every time someone knocks at the door in the next couple of weeks.)

When will my order arrive?

NZ orders should arrive within 3-5 working days, Australia and the rest of the world within 5-10 working days. These are estimates and do not allow for any hold ups that may occur due to your country's customs procedures.

Which courier services do you use?

We use Castle Parcels within New Zealand, DHL and NZPost to Australia and DHL to the rest of the world.

How much does delivery cost?

We offer free delivery on all orders over a certain amount:

New Zealand - $40 and over

Australia - $60 and over

Rest of the world - $75 and over

Orders under these amounts will incur a delivery fee, for details see shipping and returns.

Returns

What is your returns policy?

We have a hassle free returns policy and accept returns or exchanges for any reason within 30 days of purchase on all bras still in original condition.

We are unable to offer returns on knickers or student site items so please choose these carefully and contact us if we can help you find your fit.

We have extended our returns policy for the Christmas period to last until 31st January for any purchases made from 16th November to 1st January.

Can I return an item I bought online to a Rose & Thorne store?

No, at this stage you cannot return your online order to any of our stores.

How can I return or exchange my bra then?

As a part of our hassle free returns policy return shipping costs are at the expense of the customer, but if you would like a replacement we will gladly cover the cost of delivering it to you. However, any duties and taxes due on delivery will be payable by you. These are charged by your local customs authority and are out of our control.

We are unable to offer returns on knickers or student site items so please choose these carefully and contact us if we can help you find your fit.

How do I send things back?

Please email us to let us know what you would like to return and why and our bra guru will outline the next steps for you.

What is deemed faulty?

While we work closely with our production line to ensure the best quality bras, the occasional fault does happen. An example of a fault would be the stitching coming apart after a few wears.

My product is faulty - what can I do?

If you believe your item is faulty, email us explaining the fault, including pictures if you can. If we deem your item faulty under our warranty policy we will happily offer a refund or exchange. If the item has been misused, or the care instructions have not been followed you will not be eligible for a refund or exchange. We also recommend the use of a shipping service that provides a tracking number and insurance as we are not responsible for the loss or delay of packages being returned.

My Account

I can't log in to my account, what should I do?

If your email address or password isn't working, double check that you're using the same email address you used when you first created your account. If you can't remember your password, enter your email address into the Forgot Your Password? box on the login page and we'll e-mail you a reminder.

How do I update my account details?

Just log in to your Rose & Thorne account and you will find all the tools you need to edit your contact information, manage your addresses and change your password.

Need assistance?